- Customer service requests
-
Managing customer service requests 9 min
- Supporting subscriptions
-
Customer service for subscriptions 5 min
Customer Service Training: Role-Specific Onboarding
Learn how to efficiently handle customer service requests on Shopify
Providing a positive customer service begins with the ability to efficiently address common customer questions and requests. This course will walk you through all of the key areas of the Shopify admin that you'll access.
In this course you'll learn how to:
- Manage and modify customer profiles and orders
- Check order status, editing orders, and creating draft orders
- Handle returns, refunds and store credit
- Identify types of subscription orders
- Manage subscription questions
- Help with failed payments