[Video] Scaling Success – Projects, People, Process & Profit

In the second session on agency success, Rachel, a recognized authority in scaling e-commerce agencies, shares her insights on creating scalable systems. She emphasizes the importance of project management, profitability, and effective team structures, highlighting the need for clear communication and accountability. Rachel discusses the significance of hiring for potential, establishing KPIs, and the role of sales teams in agency growth. She also stresses the necessity of operational efficiency and standardized processes to enhance profitability. The session concludes with an invitation to join her community for further resources and support.